How does a claims process work at Indumar?

At Indumar, we follow a structured approach so you can get back on the water with peace of mind as soon as possible.

First step: limit and document the damage

When damage occurs, it’s important to act immediately. As a boat owner, you have a duty to mitigate loss. This means taking all reasonable steps to prevent further damage.

For example, covering a broken window to prevent water damage or securing your boat after a collision. Once the situation is under control, it’s essential to gather as much evidence as possible.

Take clear photos of the damage, the surroundings, and any third parties involved. Also note the details of those involved and any witnesses. This information is crucial for a smooth and accurate handling of your claim.

Reporting the claim: quick and easy

After taking initial measures, report the damage as soon as possible. This can be done easily via the online claims portal on our website.

For urgent situations, such as a sinking vessel or a serious collision, you can always contact our 24/7 emergency number.

When submitting your claim, we will ask you to provide key information such as a description of the incident, photos of the damage, details of the parties involved, and relevant documents such as your registration certificate and boating license. If possible, you should also include a repair estimate.

To make the process even easier, we also provide practical accident report forms that you can complete immediately.

Assessment and expert review

Once your file is complete, we assess whether the claim is covered under your policy.

For minor claims, a repair estimate from the yard is often sufficient. For more complex or significant damage, we appoint an independent expert.

This expert assesses the cause and extent of the damage on site and acts as a link between you, the repair yard, and Indumar. Based on their report, we gain a clear understanding of the repair costs and the next steps.

Repair and compensation

Once coverage is confirmed and repairs are approved, the repair process can begin. We aim to ensure this runs as smoothly as possible so you can use your boat again quickly.

Compensation is paid after the discharge receipt has been signed.

Back on the water with confidence

A claim always comes with questions and uncertainty. By structuring the process clearly and guiding you step by step, we ensure you quickly understand where you stand.

At Indumar, we support you from the initial report to the final repair, with one clear goal: to get you back on the water with complete peace of mind as soon as possible.